At BV99 we take privacy seriously. This policy explains in plain language exactly what personal data we collect from Pakistani players, why we collect it, how we use it, who we share it with, how long we keep it, and what rights you have over your own information.
BV99 collects personal data to run your account, process payments, verify your identity and keep the platform secure. We do not sell your data to third parties for their own marketing. You can request access to, correction of, or deletion of your personal data at any time by contacting support@bv99-play.com. This policy covers every player registered on bv99-play.com.
This Privacy Policy explains how BV99 (operating at bv99-play.com) collects, uses, stores, shares and protects the personal data of players who register and use the platform. BV99 is designed specifically for Pakistani players and all data handling described in this policy reflects the context of operating a consumer gaming service for users based in Pakistan.
By registering an account on BV99, depositing funds, placing bets or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the overall agreement between BV99 and each registered player, alongside the Terms and Conditions and Responsible Gaming Policy.
If you have any questions about how BV99 handles your personal data, please contact the support team at support@bv99-play.com before registering or using the platform. Our team will respond to privacy enquiries within 48 hours of receipt.
BV99 operates the online gaming platform accessible at bv99-play.com. For the purposes of this Privacy Policy, BV99 is the data controller — meaning we are the entity that determines the purposes and means of processing the personal data of our registered players.
BV99 operates with a dedicated data protection function. Any questions or requests relating to your personal data can be directed to the BV99 data protection contact at support@bv99-play.com, marked clearly as a data protection or privacy matter so it is routed to the appropriate team member promptly.
BV99 collects the following categories of personal data from registered players. Not all data listed below is collected from every player — what we collect depends on how you use the platform and what features you access.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, selfie with ID | Required for withdrawal (KYC) |
| Contact Data | Mobile number, email address | Required at registration |
| Financial Data | Easypaisa/JazzCash account number, bank account details (last 4 digits), transaction history | Required for payments |
| Usage Data | Games played, bets placed, session durations, wins and losses, device type, browser | Collected automatically |
| Technical Data | IP address, device ID, operating system, connection type | Collected automatically |
| Location Data | City-level location derived from IP address | Collected automatically |
| Communications Data | Support ticket contents, chat transcripts, email correspondence with BV99 | When you contact us |
| Marketing Preferences | Opt-in/out status for SMS and email promotions | When you adjust preferences |
BV99 does not collect sensitive personal data such as biometric data, health records, religious beliefs or political views. The CNIC photographs collected during KYC are used solely for identity verification purposes and are stored securely with restricted access.
All data transmitted between your device and BV99 is protected by SSL/TLS encryption. Stored personal and financial data is encrypted at rest using industry-standard protocols. Your information is protected at every stage.
BV99 does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Data sharing with partners is strictly limited to what is necessary to operate the platform and process your transactions.
You can request access to your data, ask for corrections, request deletion and withdraw marketing consent at any time. BV99 processes all data rights requests within 30 days of receipt without charging any fee for standard requests.
BV99 collects personal data through the following channels:
BV99 uses personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.
BV99 processes personal data on one or more of the following legal grounds depending on the purpose of the processing:
BV99 does not sell personal data. We share personal data only in the following controlled circumstances:
Some of BV99's service partners may process data in locations outside Pakistan. Where data is transferred internationally, BV99 ensures appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy. Details of specific international transfer arrangements are available on request from support@bv99-play.com.
BV99 publishes exactly how long each category of your data is retained. We don't keep data longer than necessary. When the retention period expires, data is securely deleted or anonymised — not archived indefinitely.
BV99 only sends promotional messages to players who have opted in. You can change your marketing preferences from your account settings at any time. Opting out takes effect immediately with no impact on your ability to play or access your account.
BV99 retains personal data only for as long as it is necessary for the purposes described in this policy. The following retention periods apply as a guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal and regulatory obligations |
| KYC Documents | 5 years after account closure | AML compliance requirements |
| Transaction Records | 7 years | Financial record-keeping requirements |
| Gameplay / Session Data | 3 years | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years | Quality assurance, dispute resolution |
| Marketing Preference Data | Until withdrawal of consent or account closure | Consent management |
| Technical / Log Data | 12 months rolling | Security monitoring, fraud detection |
When a retention period expires, data is either permanently deleted from BV99's systems or anonymised so that it can no longer be linked to any individual. BV99 does not archive personal data past its retention period for speculative future use.
As a BV99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact BV99 support at support@bv99-play.com, clearly identifying the right you wish to exercise and the specific data it relates to. BV99 will respond within 30 days.
Request a copy of all personal data BV99 holds about you, along with an explanation of how it is being used and on what legal basis.
Request correction of any inaccurate or incomplete personal data held by BV99. We will update records promptly upon verification of the correct information.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that some data must be retained to meet legal obligations.
Request that BV99 temporarily pause processing of your data while an accuracy dispute or objection is under review.
Request a copy of the personal data you provided to BV99 in a structured, machine-readable format so it can be transferred to another service if you wish.
Object to BV99 processing your data where we rely on legitimate interests as the legal basis. We will stop unless we can demonstrate compelling legitimate grounds that override your interests.
BV99 will respond to all data rights requests within 30 calendar days. For complex requests, this period may be extended by a further 30 days with prior notification. BV99 does not charge a fee for standard data rights requests. We may request proof of identity before processing a request to ensure personal data is not disclosed to an unauthorised party.
When you access BV99 through a web browser, we use cookies and similar tracking technologies to enable the platform to function correctly, remember your preferences and analyse how the site is used. The table below describes the main cookie categories used on BV99:
You can manage optional cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies stored by specific websites. Blocking strictly necessary cookies will prevent you from logging in to BV99 or using the platform correctly.
BV99 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration or destruction. Key measures include:
No security system is completely impenetrable. While BV99 applies strong security measures, players should also take care to protect their own account credentials, avoid using BV99 on public or shared devices, and report any suspected unauthorised account access to support immediately.
BV99 is strictly an adult platform. No person under the age of 18 is permitted to register, deposit funds or place bets on BV99 under any circumstances. BV99 does not knowingly collect personal data from anyone under 18 years of age.
Where BV99 identifies that personal data has been submitted by or on behalf of a person under 18, that data will be deleted immediately and the associated account closed. If you are a parent or guardian and believe your child has registered on BV99, please contact support@bv99-play.com immediately.
BV99 uses age verification at the point of registration and as part of the KYC process to enforce this requirement. Age misrepresentation during registration constitutes a violation of BV99's Terms and Conditions and the affected account will be closed with all balances forfeited.
BV99 may send you promotional messages by SMS, email or in-platform notification where you have opted in to receive such communications. We send promotions that are relevant to your activity on BV99 — including welcome offers, reload bonuses, seasonal promotions such as Eid and PSL offers, and VIP rewards relevant to your account tier.
BV99 does not send unsolicited marketing communications. All marketing messages from BV99 come from official BV99 contact channels — we will never ask you to click an external link or share your password in a promotional message. Any communication claiming to be from BV99 that asks for your password or payment details should be treated as fraudulent and reported to support@bv99-play.com immediately.
Opting Out: You can withdraw your marketing consent at any time by:
Marketing opt-outs take effect within 24 hours. Withdrawing marketing consent does not affect your ability to use the BV99 platform or your eligibility for promotions you actively choose to claim.
The BV99 platform may from time to time contain links or references to third-party content providers, game studios or payment processors. These third parties operate under their own privacy policies and BV99 is not responsible for the data handling practices of any third-party website or service that you access via a link from BV99.
BV99 recommends reviewing the privacy policy of any third-party service before submitting personal data to that service. If you have concerns about how a third-party provider handles your data in connection with services offered on BV99, please contact BV99 support and we will clarify what data is shared and on what basis.
BV99 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements or the features available on the platform. The current version of this policy is always accessible on this page, with the "Last Updated" date shown at the top.
Where changes to this policy are material — meaning they significantly alter how your data is used or your rights in relation to it — BV99 will notify registered players via the contact details on file before the changes take effect. For minor or clarificatory changes, an update to this page with a revised date is sufficient notice.
Continued use of BV99 after a policy update constitutes acceptance of the revised policy. If you do not accept a material change, you may close your account by contacting BV99 support.
For any questions, concerns or requests relating to this Privacy Policy or BV99's handling of your personal data, please contact:
Email: support@bv99-play.com
Subject Line: Privacy / Data Protection
BV99 will acknowledge all privacy-related enquiries within 48 hours and provide a substantive response within 30 calendar days. For data access or deletion requests, please include your registered mobile number and a brief description of your request so it can be routed correctly.
If you are not satisfied with BV99's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. BV99 will cooperate fully with any investigation by such an authority and will provide all requested documentation within the applicable timeframe.
BV99's support team handles privacy and data requests around the clock. Contact support@bv99-play.com at any time to exercise your data rights or raise a concern about how your information is being handled.
BV99's data practices are designed to comply with applicable data protection frameworks. We retain documentation of all legal bases for processing and make these available to regulatory bodies on request.
Usage data collected on BV99 is used in part to support our responsible gaming programme — identifying patterns that may indicate problem gambling and applying protective measures. This use of data protects your welfare and is never used against your interests.
BV99 was built for Pakistani players and takes privacy seriously. Register today and enjoy hundreds of games, PSL cricket betting, Teen Patti, Aviator and much more — with the assurance that your personal data is handled responsibly and transparently.